Customer Services

At Paint Direct we aim to provide the best possible Customer Service for all our customers. We will always try to ensure you receive the right product, the right colour and the best possible price we can offer. If this does not happen we will correct any errors made on our part at our own expense.

If you have any cause for complaint regarding the service you receive, please contact us at your earliest convenience. We will try to resolve the matter as soon as is practicable. Similarly, if you have any feedback regarding the service you received, we would be happy to hear from you.

Please see our related pages regarding Colour Accuracy, Delivery Information, Terms and Conditions and FAQs.

Specific colour name requests that are made by a customer online (eg; "keystone grey 77" using the "colour required" free-text box) that are from a recognised designer range of colours, will be supplied with the "closest comparable colour" from the given manufacturers' (mechanical and/or electronic) own listed range of colours and shades. They are not intended to be an exact match. We do not use a colour spectrometer or any other "magic-eye" type of colour analysis equipment.

Packaging.

The boxes we use to deliver your order are 100% recyclable cardboard, and as such we encourage all of our customers to recycle wherever facilities exist. Similarly the loose-fill chips that may be used in some boxes are bio-degradable. The only non-recyclable item of packaging is the tape we use to secure the lids; please dispose of this responsibly. If you have any questions regarding our packaging, please see our Contact Us page for further information.