Please Wait

Please wait...Updating page content...

FAQs

Q. I have seen a colour on your site that I like, but not in the paint I need. Can you help?

A. Contact us with the colour you like, and tell us what paint you need. We will try and send you the correct paint for what you need.

Q. I have a colour sample/swatch I would like matched - what should I do?

A. Send us your colour sample and we will do our best to match it - even if it is not a colour on our site. It would be wise to order a sample pot to check you are happy before you buy!

Q. How do I know that I have all that I need?

A. We have tried to make the website as user friendly as possible with guides and associated products to help you make your selections. If you are at all unsure, contact us with what you are trying to achieve and we will endeavour to make sure you get everything you need to complete your project.

Q. How do I know that my order has been received?

A. Once you have submitted your order you will be sent an order confirmation by e-mail that contains your unique order number. This number should be used in reference to any queries or problems that you have.

Q. What if the product that I order is out of stock?

A. If any of the Products that you have requested are out of stock, you will be notified within 24 hours excluding Friday pm to Monday am. We may substitute like for like or better quality products where applicable and we will always notify you in the same way before despatch.

Q. How much will delivery cost?

A. Our standard delivery charges to UK mainland addresses start from £2.99. Please see our delivery page for full details of all other charges including Saturday and off-shore service.

Q. How long will delivery take?

A. Goods will normally be despatched within 1-3 days of receipt of the order and delivered within 24 hours from the day of despatch. Delivery will be by courier and must be signed for on delivery, unless you have given us alternative instructions.

Q. What about Value Added Tax (VAT) on PAINT Direct?

A. All prices shown on Paint Direct include VAT at 20%. The VAT number is on our Contact page.

Q. Can I arrange for my order to go to another address other than my own?

A. Yes it's simple; just fill in the different desired address in the shipping address however, the first order placed MUST be delivered to the billing address. Please call us to make these arrangements.

Q. Can I pay for my order when I receive it?

A. No. All products must be paid for prior to delivery.

Q. What if the product is faulty, what is your returns policy?

A. If the Product is defective in any way or has a fault, a full replacement or refund will of course be made. If a product is faulty, please notify us within 48 hours of receipt - the onus is on the purchaser to inspect and satisfy themselves that the order is acceptable. Please note that paints that are mixed are not refundable. Please see our returns policy page for further details.

Q. Can I return non faulty products?

A. If You are not completely satisfied with your Paint Direct product you may return it in the same condition as dispatched within 7 working days with the sales receipt and in the original packaging for a full refund. Please find more details on our returns policy page.

Q. Are colours on my screen accurate?

A. Computer screens cannot represent paint colours accurately or consistently as lighting conditions and screen settings vary between monitors. We do not guarantee the colour accuracy of colour chips on screen and recommend you buy a colour card followed by a tester pot or sample pot before you make your final choice.

Q. Are there any other recommendations you would make regarding colours?

A. We strongly recommend ordering a sample pot to test the colour before you place a large order. Make sure you are aware of the differences between finishes and whether the product is suitable for use in the area you intend to use it, e.g. water based emulsion is not recommended for exterior use.

Q. I know the brand and type of finish of paint that I would like but it is not on the site. Can you help?

A. Yes, just email us. We can supply most finishes in most colours from most manufacturers. If you phone try to have as much information to hand as possible such as to the brand, finish, colour and size required.

Q. Can you supply wallpaper and fabrics?

A. Paint Direct can source most manufacturers products. We can order sample swatches free of charge however, if you know what you are looking for and have the pattern number to hand, either call us or send an email, and we will do our best to help you.

Q. Can I give feedback?

A. Yes, we welcome all types of feedback, positive or negative. Simply send an email via our contact us page.

Q. I have some queries over security , who do I contact?

A. If your questions cannot be answered by the above questions on security then simply send an e-mail and we will endeavour to respond to your concerns. 

Q. I still have several unanswered questions regarding PAINT Direct, how do I contact you?

A. If you have any further questions that can't be answered in our help section then please call or email at your earliest convenience.