We've made every effort to make the colours appearing on screen as close as possible to the ones sold by us that you will actually use. Unfortunately, we cannot guarantee an exact colour match to the screen colour, colour card or any other paint. The colour appearing on screen should not be relied upon as being accurate. Paint swatch colours will vary depending on your screen settings.
We would recommend that a tester pot is ordered prior to the purchase of any paint if you are unsure of the exact colour you require or if you need to match a current colour. Please be aware that no two mixing machines will mix colours the same even if the code is the same, therefore if you have previously purchased a colour you like and need to touch it in or repaint we recommend you go back to your original supplier. A tester will give you a better idea of the actual colour before you commit to a large purchase but please note that testers are only colour indicators and may differ from the final colour purchased. Please note; Testers are supplied as a guide to the colour only and are not a sample of the product itself. They are not intended as a means for "touching-in" existing paint! Most testers are a Matt finish to give an impression of how the colour will look under normal lighting conditions.
Woodstains, dyes, preservatives and other products may not have tester sizes and colour variances can be significant due to many factors including surface porosity, previous coatings, lighting etc. and therefore no sample can be provided or guarantee given that colours shown on the site are accurate.
Specific colours entered by customers online, using the "colour required" free-text box, that are from a recognised designer range of colours, will be supplied with the "closest visual colour" from the selected manufacturers' own listed range of colours and shades. This will be carried out by eye and is a subjective decision by Paint Direct.
We will freely give assistance on all the products that appear on our website where individual knowledge exists, however we are unable to comment on any brands that we do not stock or sell.
It is important that you know that we cannot accept returns or refunds for specially mixed or tinted paint colours once purchased, whether they have been opened or not. This is because each colour is made to order and therefore cannot be restocked. Please note, all paints on this site will be mixed to order unless specifically stated otherwise. Paints purchased from other suppliers will not necessarily match those supplied by Paint Direct and ready mixed versions of a paint will not match a mixed to order colour of the same name, number or code. If you have previously purchased a paint and need to replicate the colour, we recommend you purchase a tester or small quantity to check the colour is correct before committing to a large purchase. Please be sure that what you have ordered is the correct colour, shade and finish you require.
In the event of a colour dispute, you will be required to return all tins purchased at your own cost for analysis and inspection by the manufacurer. Results of analysis depend on the brand involved and can take many weeks. This is because the manufacturers will be looking to establish if there is a fault with a batch or if there is a problem with their paint. Once this analysis is complete and we have received the results from the manufacturer we will write to you with the findings of the report. No credit or replacement of the goods will be offered without prior receipt of the report and any subsequent settlement will be as instructed by the manufacturers and limited to and not exceeding the cost price of the goods. No settlement will be offered toward labour costs or any other loss in any circumstance.